This post is likely to catch some of you off guard.
ADT Security was founded in 1874, according to the ADT website, they claim to protect over 6 million commercial, residential, and government customers. Those customers include 90% of Fortune 500 companies, 80% of the country’s top retail establishments, 72% of the nation’s airports, all while being the “leader” of business and home protection in America and remaining “solid”.
What ADT does not tell you is what is NOT in their contracts. I am learning the hard way, along with many other customers.
Let’s go back to 201, I signed an ADT contract, 36 months, during that signing, I specifically asked about the consequences of relocation as it is NOT mentioned in the contract. I was advised by the sales/ installer agent, that due to the fact my ADT system was wireless, it could move with me. This was the “great advantage” of the new system. I was also advised there were no consequences at all.
I made it clear on numerous occasions, I was a renter. “Not a problem, I assure you”.
I double-checked my contract.
Not one word about a transfer.
I know it is hard to read – the actual contract is on the ADT webpage listed below
Now, let’s start with recent events. I am moving. I contact the customer service department, I am told to contact the moving department. I contact the moving department. They mention absolutely not 1 word about another contract or fees or a rate increase, only to call back in a few days because my move out date was too far out.
Before this, I contacted the “media group” because I was not receiving a response via telephone or email nor chat and my calls were being disconnected.
After discussing the situation with “Carla” from the executive and media offices with ADT, she informed me that she would in fact grant me a free month but she could not reduce my rate but that the “relocation department would help me with my transfer when the time came”.
I asked for a rate reduction because I am not alarming a house but an apartment.
At no time did “Carla” mention anything about a rate increase, new contract, etc.
The next day I contact the “relocation department”. During that call, I was advised I would have to accept the Blue ADT system and there would be a charge for the equipment, shipping, and handling, my rate would increase, AND I would need to sign a new 36-month contract!
Where was this information all along?
I explain, absolutely not. This is not in my contract and I was told something absolutely different on prior calls and at the purchase and set up time. The representative expressed how tired he was and he could not do anything better for me.
End of call.
I reached back out to Carla and she advised this was “ADT’s policy”. Since, I have sent numerous messages to Carla, with NO response.
I then get on the Live Chat system. I ask a variety of questions and you should all take close not to the agent’s response in gray.
Do you see how this is misleading? So now I have to make the choice of a 36-month contract, paying more which I can’t afford, paying charges for a new system, or paying $450 to cancel the contract at absolutely no fault of my own!
Reasons that can make a contract voidable include the following: Failure by one or both parties to disclose a material fact. A mistake, misrepresentation, or fraud.
ADT failed to make the relocation information as part of the contract therefore the contract is voidable per law.
ADT is unlawfully inducing or persuading the will of another person to enter into a contract, which becomes voidable at the option of the party whose consent was so induced.
To be legally binding, a contract needs two essential components: 1) an agreement, and 2) consideration. Within the agreement and consideration lies an assortment of provisions that add to the legality of a contract. These include the offer, performance, terms, conditions, obligations, payment terms, liability, and default or breach of the contract.
I am not breaking the contract because I have not stopped paying!
ADT is breaking the contract because they failed to enter into the “contract” a clause regarding and legally notifying me of a relocation change, re-entering into a new contract, additional fees, shipping, and a rate increase!
Any attorneys out there willing to take this case? I have received absolutely no resolution from ADT and when I submitted this information across social media, there are so many more people in my shoes.
NOTE: Per the ADT Site:
Can I move my keypad?
No. The keypad is wired into the security panel bus. An ADT technician can only move the keypad. He/she will ensure the keypad is wired correctly and working properly in its new location.
Nothing about cancellation, relocation contract, etc….
Please also see a full contract agreement for yourself:
I am disappointed, disgusted, and
literally going in circles over this mess of a situation.
Take my advice and DO NOT USE ADT